Policies & FAQ's

for Our Family Friendly Guest House

COVID Policy

At MaMere’s Guest House, we are following robust sanitation protocols for all guest rooms, public spaces and employee areas. Our Innkeepers are fully vaccinated! Routine daily housekeeping service is now limited and we have also made some changes in what amenities are available and how guests access them. Additionally, we are doing self check-ins whenever possible. We ask you to partner with us in keeping all our guests and staff safe by taking appropriate precautions of hand washing, using hand sanitizer and social distancing throughout your stay with us. If not fully vaccinated, we ask that guests please wear their masks in common spaces. If you are vaccinated, you are welcome to remove your mask, but please still socially distance from other parties.
 
If you experience any of the symptoms of COVID-19 or have had any exposure to the virus within the 14-days before your stay with us, please contact us to reschedule your reservation. Please remember that there is always some inherent risk in travel as there is in life, but we believe that the rewards are pretty great, so let’s work together to keep everybody safe. For more details about how we’re coping with covid, click here.

Cancellation Policy

One room reservations of 2 nights or less, require 48hrs cancellation notice prior to your date of arrival. If a cancellation is within 48 hours of arrival date, you are responsible for the entire cost of your reservation. Your credit card on file will be charged in full unless the room is rebooked.

Multiple room reservations of 2 or more rooms OR reservations for more than 3 nights require 14-day (2 week) cancellation notice. If you cancel your reservation 14 days or less prior to arrival date, you are responsible for the entire cost of your reservation. Your credit card on file will be charged in full unless the room(s) rebook.

No show charges – failure to check in on the scheduled arrival date will result in a the full cost of the reservation being charged.

*Please note, our cancellations policies are currently waived for COVID.

Check-in & Check-out

Check-in is from 3-5pm & Check-out is 11 am. Special arrangements can be made for late arrivals.

Late arrival

For late arrivals, we have a lockbox available and will share the code with you prior to your stay, so you can grab your keys and welcome note upon arrival.

Families

We are family/kid friendly. Our Wolf Den room is best suited for families. Please see our Family Friendly page for some of our perks for families!

Pets

We do not allow pets inside the historic house. Only service animals are welcome and a form will be provided for you to fill out during check-in. The animal must be a service animal required because of a disability. It must be on a leash, harness or tether. The service animal must remain with the guest with a disability at all times and never left unattended. Guests are responsible for cleaning up after their service animal. If a service animal is out of control (including barking), for any reason other than the task it is trained to perform for its handler, and the handler does not take effective action to control it, staff may request the animal be removed from the premises.

We do have a friendly little kitty that lives nearby and likes to sneak in the house, so we ask you to please keep doors shut during your stay.

Room Occupancy rules

Rooms have various occupancy rules, depending on size. Please review the room pages on our website to determine number of people each room can accommodate.

Additional guests’ cost

We charge for additional breakfasts for our Wolf Den room, if more than 2 people are staying. Or if you have a local friend or WOU student, we would be happy to also accommodate them for breakfast, if space allows, for an additional breakfast fee.

Minimum age to rent rooms

Minimum age to rent rooms is 21.

Group/Whole House rental cancellations policy

Whole house rentals require a 14-day (2 week) cancellation notice. If you cancel your reservation 14 days or less prior to arrival date, you are responsible for the entire cost of your reservation. Your credit card on file will be charged in full unless the room(s) rebook.

Payments Accepted

All major credit cards, cash, and check are acceptable forms of payment. A credit card is required to hold reservation.

Smoking

No smoking permitted anywhere on the property. We do not permit smoking tobacco, hookah, marijuana, illegal drugs, e-cigarettes, vape pens, cartridges containing liquid of nicotine, incense, cigars, candle burning, the use of diffusing of patchouli oil or other strong-smelling plant based essential oils or synthetic products on our property. Guests are encouraged to notify innkeepers immediately if they smell anything of the sort. A minimum fee of $300 will be charged for smoking of any kind in the B&B.

Accessibility

MaMere’s Guest House strives to ensure that its services are accessible to people with disabilities and is committed to making our website accessible to people with disabilities. We have been investing a significant amount of resources to help ensure that our website is easier to use and more accessible for people with disabilities, we have a strong belief that every person has the right to live with dignity, equality, comfort and independence.

Improvements we have made and continue to make to website make it accessible for impaired users as per the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) we expect to have addressed any remaining issues we have control over. We test the site with various tools such as Wave (https://wave.webaim.org/). We will continue to make every effort to meet evolving accessibility standards.

Accessibility on www.mameresguesthouse.com

MaMere’s Guest House makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows MaMere’s Guest House to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

www.mameresguesthouse.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Doing Business with MaMere’s Guest House

MaMere’s Guest House resides in the Historic Howell House, built in 1891. Because of the historic nature of the property, we are not able to accommodate guests with accessibility needs that prevent them from climbing stairs. All of our rooms are on the 2nd and 3rd floors and the stairs are narrow and railings somewhat low due to the time period in which the house was built. No elevator is available. Removing this barrier to our guest rooms is not readily achievable and would require destroying the historic architecture of the facility and an unbearable expense for the business.

All of our bathrooms have old fashioned, claw foot tubs that require stepping up and into the tubs. We can provide a stool to assist with entry into the tub, but the bathroom set up prevents grab bars from being available. However, we do have a shower with seat available in our Carriage House for guests to use, if they prefer. Advance notice required. If you have any questions at all, please don’t hesitate to call us to talk about all of our options, in detail. We are happy to assist wherever possible.

For events, our Carriage House event space is ADA accessible and has a bathroom with the ability to accommodate wheel chairs.

Currently our reservation system may not fully meet AA standards of WCAG 2.0. This is something we will continue to address with our reservation company, so that it too will be accessible to people with disabilities in the future. If you find you are having difficulty determining availability or booking an accommodation via our online system, please contact us at the links below and we will be happy to assist you directly.

Disclaimer

MaMere’s Guest House continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on www.mameresguesthouse.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on www.mameresguesthouse.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

As we continue to improve our website functionality, we appreciate your concerns and suggestions. We welcome impaired uses to share accessibility issues you may find. If you wish to report an accessibility issue, have any questions or need assistance, please contact MaMere’s Guest House as follows:

Phone: 503-917-8745
Email: mameresguesthouse@gmail.com

Our facility has the following amenities for ADA accessibility

Our Carriage House does have a bathroom that is ADA accessible for events. We also have a grab bar in this space. Additionally, we have a shower that is available in the Carriage House that guests may use if they are uncomfortable with the claw foot tubs in the B&B. It has a seat and is accessible. Advance notice required.

Parking

Our driveway is wide and flat enough for at least two vehicles with handicap features such as wheelchair ramps and van doors. Unfortunately, the main house features three steps to any door entrance from the ground level and staircases are the only way to access the 2nd and 3rd floors.

Doorways

Entranceway doors are 30 inches in width with round doorknobs in the B&B. The Carriage House does have a set of French doors that can be opened to accommodate wider entry needs.

Elevators

There is no elevator.

Public Restrooms

We have one common restroom available on the 1st floor of the house. We also have one ADA accessible restroom is in the Carriage House event space. The door is 36 inches wide and has a handle. There are bars around the toilet for added maneuverability.

ADA Signage

Our restroom sign in the Carriage House has a braille description.

Food Service Areas

Our outside eating areas are accessible to a wheelchair. Our dining room in the B&B is not accessible.